Sales - Sales Advisor - UK

Overview

As a Sales Advisor at New Look, you will support an omnichannel shopping experience, delivering outstanding service aligned with our brand promises. You will engage customers in-store and online, helping them find and buy products that suit local tastes and trends. You’ll contribute to a welcoming, collaborative store environment and promote our values through everyday interactions. This role offers the chance to influence the customer journey, drive store performance, and grow within a dynamic team that values feedback and development.

Responsibilities

• Deliver excellent customer service using our service techniques to inspire customers
• Support omnichannel experience by assisting customers online when products aren’t available in-store
• Understand local customers and community connections to drive sales and brand awareness
• Maintain high store standards and create a visually appealing shopping environment
• Collaborate to deliver the Retail Strategy and contribute to team development
• Support Your Voice engagement initiatives and communicate feedback to store leadership
• Act as a Key Holder (subject to training) to support opening and store operations
• Specialize in department performance, using data and reporting to guide product recommendations
• Support Visual Merchandising through window/mannequin styling and adherence to guidelines
• Stay informed about brand offerings and fashion trends to recommend products authentically

Key requirements

• Confident with people and capable of delivering a great customer experience
• Strong communication skills
• Understanding of local customer base
• Passion for fashion and staying updated on trends
• Resilience in a fast-paced retail environment
• Team player with collaborative mindset
• Attention to detail in maintaining store standards
• Retail experience desirable but not essential
• Willingness to complete mandatory training for certain responsibilities

• customer-focused
• team orientation
• resilience
• Omnichannel service experience
• data and reporting awareness
• visual merchandising guidelines

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