Sales - Sales Advisor - UK

Overview

In this role you will deliver an omnichannel shopping experience, providing high-level customer service and embodying our brand values. You will engage local customers, connect with the community, and support store standards while driving store performance. You will collaborate with the management team and broader store to create an engaging, inclusive shopping environment. This opportunity offers development, cross-functional teamwork, and a chance to influence both in-store and online experiences.

Pay / Benefits

• training and progression support
• flexible work patterns
• inclusive culture
• development opportunities
• team-oriented environment

Responsibilities

• Deliver excellent customer service using defined service techniques
• Support omnichannel shopping with seamless in-store and online experiences
• Understand local customers to drive sales and community connections
• Maintain compelling store standards and visually appealing environments
• Collaborate to execute the Retail Strategy and meet KPIs/targets
• Protect profit through loss prevention and cost control
• Complete mandatory training and ensure health and safety compliance
• Participate as Your Voice Representative to encourage team input and engagement
• Step into roles like Key Holder, Department Specialist, and Visual Merchandising Specialist when needed
• Promote product knowledge and confidently recommend items to customers
• Support store leadership in communications and store events/meetings
• Foster an inclusive, collaborative team culture and personal development

Key requirements

• Retail experience desirable but not essential
• Strong communication and customer-facing skills
• Passion for fashion and staying up-to-date with trends
• Ability to work in a fast-paced, evolving retail environment
• Team player with resilience and problem-solving mindset
• Attention to detail and ability to maintain store standards
• Ability to understand and engage with local customers
• Willingness to participate in training and adhere to H&S procedures

• communication
• customer focus
• teamwork
• omnichannel retail understanding
• visual merchandising
• data and reporting awareness (using data to drive performance)

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