Sales - Sales Advisor - UK

Overview

In this Sales Advisor role at New Look, you will support a seamless omnichannel shopping experience by delivering excellent service and embodying our brand values. You’ll work with your store team to drive sales, engage with local customers, and maintain inspiring store visuals. The position blends in-store and online sales, leveraging the brand to help customers express themselves through fashion. You’ll grow with the team, contribute to store performance, and participate in development opportunities that align with our mission to make fashion accessible and fun.

Pay / Benefits

• flexible patterns
• training for progression
• inclusive culture
• development opportunities
• supportive team environment

Responsibilities

• Deliver excellent customer service using our service techniques to create a memorable shopping experience
• Assist customers across store and online channels, helping them find products via app/website to feel like shopping with one brand
• Engage with local customers and community, supporting brand awareness and charity partnerships
• Maintain high store standards and visually appealing layouts to inspire purchases
• Contribute to achieving store targets and optimizing loss prevention and costs
• Stay compliant with health and safety procedures and mandatory training
• Collaborate with store leadership to execute the Retail Strategy and support team development
• Support department, visual merchandising, and floor moves aligned with promotions and trade activity
• Act as Your Voice representative, sharing team feedback and supporting engagement initiatives in-store
• In exceptional cases, perform as Key Holder to manage opening/stock and ensure service levels when management is absent
• Be a go-to expert for your department, using data and reporting to drive performance

Key requirements

• Confident with people and capable of delivering a great customer experience
• Strong communication skills and understanding of local customer base
• Passion for fashion and staying updated on trends
• Retail experience is desirable but not essential
• Team player with resilience and adaptability in a fast-paced environment
• Attention to detail in store standards
• Awareness of health and safety procedures and willingness to undertake mandatory training
• Ability to represent brand values and contribute to a positive store culture
• Familiarity with data and reporting to inform store performance (desirable)
• Commitment to personal development and achieving KPIs

• Customer focus
• Effective communication
• Team orientation
• Omnichannel fluency (in-store and online)
• Data usage and basic reporting
• Visual merchandising execution

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