Account Executive

Account Executive – Technology Services
Account Management | Customer Success | Renewals | Upselling & Cross-Selling

An established and growing technology services organisation is looking for an Account Executive to join its commercial team, taking responsibility for a portfolio of existing customers within the insurance & financial sectors.

This is an excellent opportunity for someone who enjoys building long-term customer relationships while also having the commercial drive to grow accounts through renewals, upselling and cross-selling.

You will act as a key point of contact for customers, developing a strong understanding of their businesses and identifying where additional technology products and services can add value.

Core responsibilites:

Managing and developing a portfolio of existing customer accounts
Building strong relationships with key stakeholders, including IT Managers, CIOs and senior decision-makers
Driving customer retention and long-term account growth
Identifying opportunities to upsell and cross-sell additional products and services
Managing contract renewals and supporting commercial negotiations
Holding regular customer meetings and providing clear updates around services, deliverables and actions
Proactively identifying and resolving customer issues before they escalate
Working closely with technical, pre-sales and wider commercial teams to develop customer solutions
Maintaining accurate CRM records, opportunities, forecasts and account plansEssential Skills:

Previous Account Executive, Account Management or Customer Success experience
Experience working within technology, IT services, managed services or a similar environment
Strong customer relationship and stakeholder management skills
Experience supporting renewals, upselling and cross-selling
Confidence communicating with both technical and senior business stakeholders
Strong negotiation and commercial skills
A proactive, organised and self-motivated approach
The ability to take ownership of customer relationships and deliver against revenue targets
This is a great opportunity to join a business where you can develop your commercial career while managing genuine long-term customer relationships rather than focusing purely on transactional sales

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