Senior Sales Account Manager at Enterprise Procurement and Spend Management SaaS

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The Company

• Cloud-based procurement and spend management software, helping organisations transform the way they manage purchasing, suppliers, invoices and payments through a single, integrated SaaS platform.
• Market-leading procurement technology that improves efficiency, financial control and visibility of organisational spend.
• Cloud-based platform enabling customers to modernise procurement processes through secure, scalable technology.
• Collaborative, customer-focused culture where innovation, continuous improvement and long-term partnerships are valued.

The Role

• Own and grow a portfolio of strategic customer accounts, building trusted relationships while driving account expansion and long-term commercial success.
• Working closely with Customer Success, Professional Services and Product teams, you’ll play a key role in increasing customer value, strengthening retention and identifying new revenue opportunities
• Develop strategic account plans, lead Executive Business Reviews and partner with senior stakeholders to understand business objectives and align tailored SaaS solutions.
• Identify and manage upsell and cross-sell opportunities, building compelling commercial proposals and business cases that support customer growth.
• Own renewal and expansion conversations, negotiating commercial terms, managing contract lifecycles and driving multi-year agreements where appropriate.
• Maintain accurate account plans, pipeline forecasts and CRM data, collaborating with internal teams to deliver an outstanding customer experience and achieve revenue growth targets.

Desired Skills and Experience

• Previous experience in Account Management, Customer Success or Sales within a SaaS or software environment, with a strong focus on growing existing customer accounts.
• Proven ability to build relationships with senior stakeholders, manage commercial conversations and identify upsell and cross-sell opportunities.
• Strong commercial awareness, with experience negotiating contracts, renewals and pricing while managing a strategic account portfolio.
• Excellent organisational, communication and stakeholder management skills, with the ability to manage multiple accounts, maintain accurate forecasts and deliver against revenue targets.

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