Melio in Manchester is seeking a high-performing CX Workforce Management Manager to lead global WFM. You will own long-term capacity planning, multi-channel forecasting, scheduling optimization, and real-time management across internal teams.
The role requires senior leadership, data-driven approach, and collaboration with Operations, Finance, and People teams to balance CSAT and efficiency. You will drive KPI dashboards, automation opportunities, and develop a high-performing WFM team.
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Manchester
Melio seeks a high-performing CX Workforce Management (WFM) Manager to lead end-to-end WFM for global teams, driving long-term capacity planning…
Manchester
At Melio, we’re here to supercharge small businesses.
Manchester
At Melio, we’re here to supercharge small businesses.
Bradley Stoke
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