Lead WFM & RTM for Hybrid Helpdesk

Bradley Stoke Source: WhatJobs
£70,000–£100,000

Hargreaves Lansdown in Bristol is seeking a Workforce Planning Manager to lead a Scheduling and Real Time Analytics team for a multi-channel Helpdesk (~300 FTE). You will optimize shift patterns, intraday performance and governance, delivering dashboards and KPI packs to improve efficiency while ensuring FCA/PRA alignment.

You'll partner with Operations and Platform Services to apply data-driven decisions, drive automation, and deliver a high-performing WFM function in a regulated financial

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