Operations Service Analyst

Operations Service Analyst / £400 p/d Inside IR35 / Hybrid / London / 8 Month Contract

We are seeking a highly motivated Operations Service Analyst to join a dynamic digital media organisation, supporting the stability and day-to-day operations of critical business applications within a fast-paced enterprise environment. This role focuses on ensuring smooth business-as-usual (BAU) operations across sales and service platforms, including managing integrations, supporting production systems, and driving operational excellence. You will play a key role in coordinating support teams, resolving incidents, and maintaining system performance across a complex technology landscape.

Operational Support & Stability

• Oversee BAU activities across business-critical applications and integrations
• Manage incidents, service requests, and change activities in line with SLAs
• Monitor system performance and ensure optimal functionality
• Lead root cause analysis and continuous improvement initiatives
• Support smaller applications end-to-end, including maintenance and troubleshooting

Coordination & Governance

• Act as a central point of contact between business, technical teams, and vendors
• Support release planning, change reviews, and deployment activities
• Maintain operational documentation including SOPs and runbooks
• Contribute to reporting, dashboards, and compliance activities

Technical Environment

• Custom-built applications using .NET technologies
• Cloud-hosted environments (AWS)
• Integration services and APIs
• ITSM tools (e.g., ServiceNow, Jira)

This is an exciting opportunity to join a fast-growing digital media company and play a key role in supporting critical applications and driving operational excellence across a dynamic technology environment.

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