Applications Services Analyst (Permanent)

Weymouth Source: WhatJobs

See advert for pay

Overview

In this role you will support New Look’s Retail, Corporate and Trading applications to keep business-critical systems available and resilient. You will work with cross-functional teams and suppliers to investigate incidents, restore services quickly and ensure changes are smoothly transitioned into BAU. You’ll monitor integrations and reporting feeds, drive continual service improvements, and support cloud-hosted and SaaS applications. This is a customer-focused, hands-on role with a clear impact on store operations, trading events and overall service quality. You will be part of a modernising technology estate that values proactive problem-solving and strong stakeholder collaboration.

Pay / Benefits

40% staff discount
Private pension scheme
Virtual GP
Life assurance from day one
Birthday paid day off
Cycle2Work scheme

Responsibilities

Investigate and resolve incidents and service requests escalated by Service Desk
Coordinate cross-technology teams and third-party suppliers for issue resolution
Communicate incident status to stakeholders and Service Desk
Support Major Incident Management to minimise business impact
Transition new applications and enhancements into Business-as-Usual with ready-to-operate documentation
Triage and escalate complex issues to appropriate internal teams and suppliers
Monitor application health, integrations, processing and reporting feeds to identify issues early
Collaborate on root-cause analysis and permanent fixes with internal teams and suppliers
Support Incident, Problem, Change using ITSM tools (e.g. ServiceNow, Jira)
Maintain and improve application support documentation and runbooks
Identify opportunities to improve stability, monitoring and resilience
Support trading events and seasonal store readiness to ensure uptime

Key requirements

Experience supporting enterprise business applications in a complex IT environment
Experience with Retail apps and POS solutions (e.g. Enactor) and RMS
Experience with cloud-hosted and SaaS apps and with third-party MSPs
Knowledge of Incident, Problem, Change and Release Management principles
Experience investigating integrations, APIs, batch jobs and reporting feeds
SQL skills for data discrepancy investigations
Scripting skills (PowerShell, SQL, Windows batch) for monitoring and automation
Familiarity with Microsoft Azure or enterprise integration technologies (advantageous)
Exposure to modern data platforms and reporting tools (Power BI, Databricks – beneficial)
Experience using ITSM tools like ServiceNow or Jira
ITIL Foundation certification or equivalent (desirable)
Strong analytical and problem-solving abilities
Excellent communication and stakeholder management skills
A proactive, customer-focused approach and commitment to service excellence