Business Analyst

London Source: WhatJobs

See advert for pay

Overview

In this role you enable a seamless transition of technology and cyber security services from project delivery into live operation. You bridge project teams, solution architects and BAU support to ensure go-live readiness and complete knowledge transfer. You’ll own transition artifacts and coordinate cross-functional readiness across multiple releases, delivering a stable operational handover. This role focuses on IAM, PAM and identity platforms, offering impactful work shaping secure, live services.

Responsibilities

Own and maintain go-live checklists, cutover docs and ORRs
Create and maintain runbooks, support models and RACI matrices for service handover
Facilitate workshops to capture transition requirements and define BAU processes
Track go-live risks, issues, and gaps with clear owners and deadlines
Confirm Incident, Change and Problem Management processes are agreed before launch
Coordinate training materials, end-user guidance, and knowledge transfer
Maintain requirements traceability, doc version control and governance sign-off
Coordinate readiness activities across multiple concurrent releases and stakeholders

Key requirements

Proven BA experience in technology or cyber security projects with go-live readiness focus
Experience bridging project delivery and operational support teams
Experience producing runbooks, support models, RACI matrices, ORRs and go-live checklists
Working knowledge of ITIL, especially Incident, Change and Problem Management
Strong stakeholder management and workshop facilitation across technical teams, suppliers and users
Excellent attention to detail and structured documentation approach
Experience in Agile and Waterfall delivery environments
Proficiency with Jira, Confluence, ServiceNow, Visio and Microsoft Office
Business Analysis qualification (desirable)