Senior Practice Operations Manager

Overview

In this role you will develop and implement strategy and operational plans for Banbury Cross Health Centre, ensuring safe, effective and sustainable patient care. You will lead complex services, coordinate cross-functional work, and uphold governance and financial performance. Autonomy and strategic insight enable you to align operations with organisational goals while influencing senior stakeholders. You’ll drive service improvement and value-based outcomes in a not-for-profit, NHS-facing environment.

Responsibilities

• Contribute to strategy and operational plan development and delivery for the area of responsibility
• Translate priorities into coordinated plans and monitor progress to manage risks
• Lead or integrate complex services and coordinate activity across teams for safe, high-quality care
• Support delivery of operational performance balancing quality, service and financial considerations
• Contribute to budgeting, resources management and financially informed decision making
• Support team performance through coaching, setting clear expectations, and development
• Contribute to governance, risk, compliance, assurance activities and audits
• Engage with stakeholders across the organisation to align objectives and support decision-making
• Drive service development, transformation and integration initiatives and promote continuous improvement

Key requirements

• Relevant degree or equivalent professional experience in operations, healthcare, business or related field
• Evidence of knowledge of strategic planning, operational management and performance frameworks
• Understanding of governance, regulatory requirements and organisational policies
• Experience in complex operational environments or across multiple disciplines
• Experience contributing to service planning, delivery and improvement initiatives
• Strong business intelligence, analytical and problem-solving skills
• Commercial awareness and P&L responsibility within a large organisation
• Desirable: experience in primary care or GP practice

• collaboration
• communication and influencing
• coaching and development
• business intelligence
• analytical skills
• data interpretation

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