In this role you lead the Used Car Sales Team at Nottingham JLR, driving performance and customer excellence within a high‑pressure, targets‑driven environment. You will coach and empower the team, ensure compliance with manufacturer standards and FCA rules, and partner with the Head of Business to optimise individual and collective success. The position sits in a growth‑minded, development‑focused company that values leadership and career progression. You’ll shape the customer experience and dealership performance with a strong emphasis on integrity and high service standards.
Pay / Benefits
33 days annual leave (including bank holidays)
Birthday day off
Salary sacrifice car scheme
Volunteer day
Long service milestone anniversaries
Cycle to work scheme
Responsibilities
Lead and coach the Used Car Sales Team to achieve targets and maintain high CSI scores
Ensure delivery of strong customer service and compliance with manufacturer standards
Maintain stock presentation and stock management to leave a positive impression at the dealership
Ensure fair financial advice and FCA compliance in customer dealings
Collaborate with Telesales and Retention Team for enquiry management
Foster inspirational leadership and a collaborative, high‑performance culture
Support the Head of Business with governance, guidance, and enthusiasm to unlock potential
Key requirements
Impressive sales background in automotive industry
Exceptional communication and negotiation skills
Inspirational leadership with ability to motivate a team
Passion for high‑quality customer service
Flexible in approach and collaborative with other teams
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