Service Advisor

We are recruiting on behalf of our client for a Service Advisor position at a reputable dealership in Crewe. This role offers an excellent career opportunity for skilled professionals committed to delivering exceptional customer service in a fast-paced automotive environment. The Service Advisor will be pivotal in ensuring customer satisfaction through efficient vehicle servicing and repair management, contributing to the success of our client's busy dealership.

Benefits:

• Basic salary of £28,500 with a realistic, uncapped OTE of £34,500
• Performance-based bonuses and incentives
• Manufacturer-led training and ongoing career development
• Pension scheme and employee vehicle purchase discounts
• 20 days annual leave plus bank holidays
• Supportive and friendly team environment
• Opportunities for professional progression within a renowned dealership group
• Monday to Friday working hours, plus Saturday mornings on a rota

Duties of a Service Advisor:

• Greet customers professionally and deliver outstanding customer service
• Book vehicles in for servicing, maintenance, and repairs
• Keep customers informed on vehicle progress and explain repair recommendations clearly
• Liaise with workshop staff to ensure timely completion of work
• Prepare accurate estimates and handle customer queries efficiently
• Promote additional products and services to enhance customer satisfaction
• Maintain accurate digital records and complete all necessary paperwork

Requirements of a Service Advisor:

• Proven experience as a Service Advisor or in a similar customer service role within the automotive industry
• Minimum of 2 years dealership experience preferred
• Excellent communication and interpersonal skills
• Strong organisational abilities and multitasking skills
• Confident with computer systems and software
• Full UK driving licence desirable
• Right to work in the UK

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