Service Advisor

SERVICE ADVISOR
Location: Crewe
Salary: Basic salary & OTE £34,500
Hours: Monday-Friday 8:00am-5:30pm, 1 in 3 Saturdays 8:30am-12:00pm
Job Type: Full-Time, Permanent

LOOKING FOR YOUR NEXT SERVICE ADVISOR ROLE?

Are you an experienced Service Advisor looking for your next opportunity within a busy automotive dealership? We're looking for a motivated and customer-focused Service Advisor to join an established automotive business in Crewe. As a Service Advisor, you'll be the key link between customers and the workshop, ensuring every vehicle booking, service, repair and customer interaction is managed professionally from initial booking through to vehicle collection.

WHAT'S IN IT FOR YOU?

• £34,500 OTE
• Performance-related bonus and productivity incentives
• Monday-Friday, 8:00am-5:30pm
• 1 in 3 Saturday mornings, 8:30am-12:00pm
• Full-time, permanent position
• 28 days annual leave including bank holidays
• Manufacturer training and career development
• Employee vehicle purchase and servicing discounts
• Friendly and supportive working environment
• Genuine opportunity to develop your automotive career

THE ROLE

As a Service Advisor, you'll be responsible for delivering a professional and customer-focused aftersales experience while ensuring workshop operations run smoothly. Working closely with customers, technicians and the wider aftersales team, the Service Advisor will manage vehicles throughout the service and repair process, keeping customers informed and ensuring work is completed efficiently and to a high standard.

• Welcoming customers and providing a professional and friendly service
• Booking vehicles in for servicing, maintenance and repairs
• Managing customer appointments and workshop bookings
• Keeping customers updated throughout the service and repair process
• Preparing accurate estimates and explaining repair recommendations to customers
• Discussing additional work and recommending relevant products and services
• Maximising opportunities for additional sales where appropriate
• Handling customer queries and resolving issues professionally
• Managing customer expectations regarding costs and completion times
• Preparing job cards and ensuring accurate vehicle information is recorded
• Ensuring all paperwork and computer records are completed accurately
• Maintaining excellent levels of customer satisfaction
• Working closely with the Workshop Controller and Service Manager
• Following manufacturer and company procedures
• Supporting the wider Aftersales team when required

ABOUT YOU

We're looking for an experienced Service Advisor with a strong automotive background and excellent customer service skills. The successful Service Advisor will ideally have:

• Previous experience as a Service Advisor within an automotive dealership
• Minimum 2 years' dealership experience
• Experience within an aftersales, workshop or service environment
• Strong knowledge of vehicle servicing and repairs
• Strong organisational skills and the ability to multitask
• Ability to manage multiple customer requirements in a busy workshop environment
• Confident using computerised dealership systems
• Good commercial awareness and the ability to identify additional sales opportunities
• Ability to work effectively as part of a busy team
• Full UK driving licence desirable
• Right to work in the UK

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