Receptionist,Pre-Opening - The St. Regis London

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** 37 Conduit St, Mayfair, London W1S 2YF, United Kingdom
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Receptionist**
Coming soon to the heart of Mayfair, **The St.Regis London** marks the brands prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St.Regis London embodies _Live Exquisite_ , a celebration of Londons pioneering and glamorous lifestyle for the Luminaries of the world.
As a **Receptionist** , you will be one of the first impressions of The St.Regis London, guiding guests through a seamless and intuitive arrival, stay, and departure experience. You will take initiative, anticipate needs, and ensure every interaction feels effortless, personalised, and memorable. This is a role for a polished, servicedriven professional who thrives in a dynamic environment and embodies the art of refined hospitality.
**Key Responsibilities**
Deliver an exceptional arrival and departure experience, ensuring each guest feels personally welcomed and valued
Guide guests throughout their stay, offering support with requests, information, and tailored recommendations
Process operational needs including checkins, checkouts, payments, and daily reports
Anticipate guest needs and respond with intuitive, personalised service
Maintain accuracy and professionalism in all communications and transactions
Uphold safety, confidentiality, and company policies at all times
Support smooth lobby operations by moving confidently through the space and assisting where needed
Collaborate with other departments to ensure seamless service delivery
**Core Competencies**
We are seeking a refined and serviceoriented professional who embodies the essence of luxury hospitality. You should have:
Qualification in Hospitality studies, degree standard or similar preferred
Relevant experience in a 5* property is desirable
Excellent customer service skills
Possess the ability to work under pressure and have strong organisational skills
Great command of the English language, both spoken and written
Display a polite and professional attitude to internal and external guests
A passion for creating meaningful and memorable guest experiences
At **The St.Regis London** , our Hosts are the heartbeat of our legacy of exceptional service, and in honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.
_Financial Rewards_
Competitive salary designed to recognise excellence
Enhanced pension
Life assurance
Company sick pay
Additional holiday allowance
Access to BenefitHubs exclusive retail, wellness and travel privileges
Friends and Family preferred rates at Marriott hotels worldwide
_Career Development_
Clear pathway for internal promotions and transfers
Crossdepartment training to refine your craft and broaden your expertise
Expertled development programmes
Continuous learning through structured programmes
Premium elearning platform access
Be part of an exclusive preopening experience shaping the future of the property
_Wellbeing Support_
Private Medical Insurance
Employee Assistance Programme
Complimentary meals on duty, crafted with care and served in our staff restaurant
Food and Beverage discounts across Marriott properties
Yearround wellbeing initiatives and wellness activities
_Recognition and Appreciation_
Award programmes celebrating exceptional performance
The Astor Awards
Distinctive Moments celebration
Long service awards
Key life moments celebrated including birthdays, anniversaries, and personal milestones
Vibrant social calendar with team events and engagement activities
_Terms and Conditions Apply_
_Eligibility_
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

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