Butler,Pre-Opening - The St. Regis London

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** 37 Conduit St, Mayfair, London W1S 2YF, United Kingdom
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Butler**
Coming soon to the heart of Mayfair, **The St. Regis London** marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite'-a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.
As a **Butler** , you will deliver bespoke and anticipatory service, ensuring every guest experience is seamless from prearrival through to departure. Working closely with colleagues across the hotel, you will build meaningful connections with guests, understand their preferences and create memorable, personalised moments that exceed expectations. This role is ideal for a passionate service professional who thrives on attention to detail and delivering excellence.
**Key Responsibilities**
Provide personalised Butler service throughout the guest journey, from prearrival to departure
Anticipate guest needs and proactively deliver thoughtful, tailored experiences
Coordinate requests across departments to ensure seamless and efficient service delivery
Support the organisation and execution of guest preferences, amenities and special requests
Collaborate with other departments to meet service standards
Build strong rapport with guests, ensuring comfort, satisfaction and loyalty
Handle guest enquiries and concerns with professionalism, discretion and care
Maintain accurate records of guest preferences to personalise future stays
Uphold St.Regis brand standards and signature service rituals at all times
Ensure a safe and secure working environment, following all company policies and procedures
Maintain a professional appearance, communication style and level of conduct at all times
Take a handson approach to daily tasks, ensuring service consistency and operational support
**Core Competencies**
We are seeking a refined and servicedriven individual who embodies elegance, intuition and attention to detail. You will demonstrate a natural ability to connect with guests and deliver truly personalised service. You should have:
Previous experience in butler service, ideally within a luxury environment
A passion for personalised, anticipatory service
Excellent interpersonal and communication skills
Strong attention to detail and a proactive mindset
Ability to work in a fastpaced, highstandards environment
Confidence in handling guest requests with professionalism and discretion
A collaborative approach and ability to work across multiple departments
Professional presentation and a commitment to excellence
At **The St. Regis London** , our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.
_Financial Rewards_
Competitive salary designed to recognise excellence
Enhanced pension
Life assurance
Company sick pay
Additional holiday allowance
Access to BenefitHub's exclusive retail, wellness and travel privileges
Friends & Family preferred rates at Marriott hotels worldwide
_Career Development_
Clear pathway for internal promotions and transfers
Cross-department training to refine your craft and broaden your expertise
Expert-led development programmes
Continuous learning through structured programmes
Premium e-learning platform access
Be part of an exclusive pre-opening experience shaping the future of the property
_Wellbeing Support_
Private Medical Insurance
Employee Assistance Programme
Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
Food & Beverage discounts across Marriott properties
Year-round wellbeing initiatives and wellness activities
_Recognition & Appreciation_
Award programmes celebrating exceptional performance
The Astor Awards
Distinctive Moments celebration
Long service awards
Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
Vibrant social calendar with team events and engagement activities
_*Terms and Conditions Apply_
_Eligibility_
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law._
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

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