Spa Receptionist,Pre-Opening - The St. Regis London

**Additional Information**
**Job Number**
**Job Category** Spa
**Location** 37 Conduit St, Mayfair, London W1S 2YF, United Kingdom
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
Coming soon to the heart of Mayfair, **The St.** **** **Regis London** marks the brands prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St.Regis London embodies _Live Exquisite_ a celebration of Londons pioneering and glamorous lifestyle for the Luminaries of the world.
As **Spa Receptionist** , you will curate a seamless and intuitive guest journey from the moment of enquiry through to departure, ensuring every interaction reflects the elegance and serenity of our brand. This is a key role for a polished, guestfocused professional with a passion for luxury wellness, refined service, and the art of creating memorable experiences.
**Key Responsibilities**
Deliver an exceptional arrival experience, greeting guests with warmth, poise and a personalised approach
Manage spa reservations, including scheduling, confirmations and guest communications
Guide guests through their spa journey, offering knowledgeable recommendations on treatments and retail offerings
Coordinate with Spa Therapists and wider hotel teams to ensure seamless service delivery
Handle payments and transactions with accuracy, discretion and professionalism
Maintain immaculate presentation of the spa reception and retail areas
Support daily spa operations, ensuring a calm, organised and anticipatory environment
Resolve guest concerns with empathy, confidence and a solutionfocused mindset
Uphold St.Regis brand standards, rituals and luxury service excellence
Promote a safe, compliant and wellmaintained working environment
Take a handson approach to operational duties, ensuring service excellence at every touchpoint
**Core Competencies**
We are seeking a refined and serviceoriented professional who embodies the essence of luxury hospitality. You will combine operational capability with emotional intelligence, delivering exceptional experiences with precision and grace. You should have:
Experience in luxury hospitality, spa reception, or guestfacing service
A natural ability to deliver personalised, anticipatory guest care
Excellent interpersonal and communication skills with a polished, confident presence
Strong organisational skills and attention to detail
A calm, composed approach in highpressure or fastpaced situations
Collaborative spirit, working seamlessly with multiple departments
A passion for wellness, luxury service and creating meaningful guest moments
Physical capability to support operational duties as required
At The St.Regis London, our Hosts are the heartbeat of our legacy of exceptional service, and in honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.
_Financial Rewards_
Competitive salary designed to recognise excellence
Enhanced pension
Life assurance
Company sick pay
Additional holiday allowance
Access to BenefitHubs exclusive retail, wellness and travel privileges
Friends & Family preferred rates at Marriott hotels worldwide
_Career Development_
Clear pathway for internal promotions and transfers
Crossdepartment training to refine your craft and broaden your expertise
Expertled development programmes
Continuous learning through structured programmes
Premium elearning platform access
Be part of an exclusive preopening experience shaping the future of the property
_Wellbeing Support_
Private Medical Insurance
Employee Assistance Programme
Complimentary meals on duty, crafted with care and served in our staff restaurant
Food & Beverage discounts across Marriott properties
Yearround wellbeing initiatives and wellness activities
_Recognition & Appreciation_
Award programmes celebrating exceptional performance
The Astor Awards
Distinctive Moments celebration
Long service awards
Key life moments celebratedbirthdays, anniversaries, personal milestones
Vibrant social calendar with team events and engagement activities
_Terms and Conditions Apply_
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent and experiences of our teams. We are committed to nondiscrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Full job description from WhatJobs. Apply for this role →