Night Receptionist,Pre-Opening - The St. Regis London

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** 37 Conduit St, Mayfair, London W1S 2YF, United Kingdom
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Night Receptionist**
Coming soon to the heart of Mayfair, **The St. Regis London** marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite'-a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.
As Night Receptionist, you will act as the primary Front Office contact overnight, delivering a warm, professional and personalised service to all guests while ensuring the smooth running of the hotel during night hours. Working closely with the Night Manager, you will manage guest arrivals and departures, respond to requests and maintain a calm, reassuring presence at the Front Desk at all times, thriving as a servicefocused professional who enjoys working independently and is passionate about creating exceptional guest experiences within a luxury hospitality environment.
**Key Responsibilities**
Welcome and acknowledge guests warmly and professionally during overnight hours
Manage late arrivals and early departures, ensuring a seamless and personalised experience
Respond promptly to guest requests, enquiries and concerns with professionalism and care
Operate the telephone switchboard, handling calls, messages and wakeup requests
Provide accurate information about hotel services, facilities and the local area
Maintain a visible and reassuring presence at the Front Desk throughout the night
Handle basic administrative and reporting tasks to support overnight operations
Monitor the hotel environment and report any incidents or concerns to the Night Manager
Prepare clear and accurate handover notes for the morning Front Office team
Work collaboratively with housekeeping, security and other departments to ensure smooth operations
Uphold all company policies, service standards and brand expectations at all times
**Core Competencies**
We are seeking a polished and dependable professional who demonstrates strong attention to detail, sound judgement and a passion for luxury hospitality. You should have:
Previous experience in Front Office or guestfacing roles, ideally within a luxury hotel
Strong understanding of guest service and reception operations
Excellent communication and interpersonal skills, with a warm and engaging approach
Ability to work independently and remain composed during overnight shifts
Strong organisational skills and attention to detail
Confidence in handling guest enquiries and resolving issues effectively
A proactive mindset, anticipating guest needs and supporting smooth operations
Impeccable personal presentation aligned with luxury brand standards
A collaborative approach, maintaining strong communication across teams
At **The St. Regis London** , our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.
_Financial Rewards_
Competitive salary designed to recognise excellence
Enhanced pension
Life assurance
Company sick pay
Additional holiday allowance
Access to BenefitHub's exclusive retail, wellness and travel privileges
Friends & Family preferred rates at Marriott hotels worldwide
_Career Development_
Clear pathway for internal promotions and transfers
Cross-department training to refine your craft and broaden your expertise
Expert-led development programmes
Continuous learning through structured programmes
Premium e-learning platform access
Be part of an exclusive pre-opening experience shaping the future of the property
_Wellbeing Support_
Private Medical Insurance
Employee Assistance Programme
Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
Food & Beverage discounts across Marriott properties
Year-round wellbeing initiatives and wellness activities
_Recognition & Appreciation_
Award programmes celebrating exceptional performance
The Astor Awards
Distinctive Moments celebration
Long service awards
Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
Vibrant social calendar with team events and engagement activities
_*Terms and Conditions Apply_
_Eligibility_
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law._
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

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