Customer Care Coordinator

Customer Care Coordinator (12 Month FTC)
Hungerford
£30k plus Benefits

About the company:
We are currently working with a leading PLC residential developer who is looking to recruit a customer care coordinator to join their team in Berkshire.
This is an excellent opportunity for an experienced customer care coordinator with residential construction experience to join an established housebuilder with a strong pipeline of developments across the region.

About the opportunity:
As Customer Care Coordinator, you’ll be the first point of contact for our homeowners after completion, coordinating the resolution of any issues or defects in a timely, courteous, and professional manner. You'll work closely with our site teams, subcontractors, and internal departments to ensure our after-sales service is smooth, efficient, and exceeds expectations.

Key Responsibilities

Log, track, and manage customer care queries and defects via CRM systems
Liaise with homeowners, contractors, and internal teams to schedule and follow up on works
Provide timely updates to customers and maintain clear, professional communication
Ensure all remedial works are carried out within agreed timeframes
Support the Customer Care Manager with reports, documentation, and homeowner feedback
Maintain accurate records and help drive continuous improvement in service delivery About the benefits and rewards:
The salary will be dependent on the level of exposure to the residential industry. The company offers excellent opportunities and offers a basic salary in the region of up to £30k DOE. In addition to the basic salary there will be further company benefits including bonus.

About the requirements:

Previous experience in a customer care or coordination role with a developer
Strong organisational and administrative skills
Excellent written and verbal communication
Empathetic, professional, and solutions-focused approach
Ability to juggle multiple tasks and remain calm under pressure
IT literate with experience using CRM systems or similar

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