Customer Care Coordinator

Customer Care Coordinator (12 Month FTC)
Hungerford
£30k plus Benefits

About the company:
We are currently working with a leading PLC residential developer who is looking to recruit a customer care coordinator to join their team in Berkshire.
This is an excellent opportunity for an experienced customer care coordinator with residential construction experience to join an established housebuilder with a strong pipeline of developments across the region.

About the opportunity:
As Customer Care Coordinator, you’ll be the first point of contact for our homeowners after completion, coordinating the resolution of any issues or defects in a timely, courteous, and professional manner. You'll work closely with our site teams, subcontractors, and internal departments to ensure our after-sales service is smooth, efficient, and exceeds expectations.
Key Responsibilities

• Log, track, and manage customer care queries and defects via CRM systems
• Liaise with homeowners, contractors, and internal teams to schedule and follow up on works
• Provide timely updates to customers and maintain clear, professional communication
• Ensure all remedial works are carried out within agreed timeframes
• Support the Customer Care Manager with reports, documentation, and homeowner feedback
• Maintain accurate records and help drive continuous improvement in service delivery

About the benefits and rewards:
The salary will be dependent on the level of exposure to the residential industry. The company offers excellent opportunities and offers a basic salary in the region of up to £30k DOE. In addition to the basic salary there will be further company benefits including bonus.
About the requirements:

• Previous experience in a customer care or coordination role with a developer
• Strong organisational and administrative skills
• Excellent written and verbal communication
• Empathetic, professional, and solutions-focused approach
• Ability to juggle multiple tasks and remain calm under pressure
• IT literate with experience using CRM systems or similar

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