Customer Care Coordinator

Customer Care Coordinator
Cheshunt
Up to £35k plus bonus

About the company:
We are working with a growing SME residential developer that specialises in delivering high-quality, sustainable “zero bills” homes.
Due to continued growth, they are looking to appoint a Customer Care Coordinator to join the team covering sites in Essex and Hertfordshire. This is an excellent opportunity to join a forward-thinking developer with a strong focus on sustainability, innovation and quality.

About the opportunity:
As Customer Care Coordinator, you’ll be the first point of contact for our homeowners after completion, coordinating the resolution of any issues or defects in a timely, courteous, and professional manner. You'll work closely with our site teams, subcontractors, and internal departments to ensure our after-sales service is smooth, efficient, and exceeds expectations.
Key Responsibilities

• Log, track, and manage customer care queries and defects via CRM systems
• Liaise with homeowners, contractors, and internal teams to schedule and follow up on works
• Provide timely updates to customers and maintain clear, professional communication
• Ensure all remedial works are carried out within agreed timeframes
• Support the Customer Care Manager with reports, documentation, and homeowner feedback
• Maintain accurate records and help drive continuous improvement in service delivery

About the benefits and rewards:
The salary will be dependent on the level of exposure to the residential industry. The company offers excellent opportunities and offers a basic salary in the region of up to £35k DOE. In addition to the basic salary there will be further company benefits including bonus.
About the requirements:

• Previous experience in a customer care or coordination role with a developer
• Strong organisational and administrative skills
• Excellent written and verbal communication
• Empathetic, professional, and solutions-focused approach
• Ability to juggle multiple tasks and remain calm under pressure
• IT literate with experience using CRM systems or similar

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