Customer Services Coordinator – FTC until April 2027
Salary: Up to £30,000
Location: North Bristol
About the role:
We are currently recruiting on behalf of a leading UK housebuilder for a Customer Services Coordinator to join their brand new office in Bristol. This is an excellent opportunity for someone with previous housebuilding, construction or housing association experience who can come into the role and hit the ground running. You will join a busy and supportive customer services team. The role is primarily office based, with occasional flexibility to work from home depending on team requirements.
Responsibilities
Deal effectively and within agreed timescales with all incoming customer communications including telephone calls, emails and messages
Ensure all customer interactions and updates are accurately recorded on the internal system in a timely manner
Coordinate and schedule customer service activity with internal departments and subcontractors
Support homeowners with queries relating to their new homes, ensuring a high level of customer care throughout
Carry out general administrative duties to support the wider customer services team
Maintain a professional and courteous approach with customers, colleagues and contractors at all times
Requirements
Previous experience within housebuilding, construction, property or housing association customer service
Ability to work in a fast-paced environment and manage multiple tasks effectively
Strong communication skills, both verbal and written
Excellent organisational and administrative skills
Computer literate with good working knowledge of Microsoft Office packages including Word and Excel
Proactive approach with the ability to work independently and as part of a team
Benefits
Salary up to £30,000
Fixed‑term contract until April 2027 – potential opportunity to become permanent
26 days annual leave + bank holidays + birthday off
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