- We are seeking an accomplished and forward-thinking technical leader to join our Risk Intelligence organisation as the Tech Lead – Site Reliability Engineering (SRE) for the Risk Screening Product Line
- Based in Nottingham, UK, this role will lead the reliability engineering function for critical Screening applications supporting the EMEA region
- The successful candidate will be accountable for ensuring the availability, scalability, performance, and security of business-critical platforms while driving operational resilience and service excellence across a complex, cloud-native technology landscape
- As a key technical leader, you will combine deep expertise in Site Reliability Engineering, cloud operations, and modern software delivery practices with a passion for building high-performing engineering teams
- You will lead reliability strategies, incident management, automation initiatives, and continuous improvement efforts, while partnering closely with product, engineering, and business stakeholders to align technology outcomes with organisational objectives
- This role offers an exciting opportunity to influence engineering culture, mentor and develop talent, and establish best-in-class operational practices within a growing and innovative UK-based technology organisation
- Technical Ownership for Identity & Fraud Platforms:
- Lead 24×7 reliability operations for Screening services, ensuring uptime, performance, and compliance across WC1 and World Check verify Applications
- Define and implement SLOs, SLIs, and error budgets; maintain reliability scorecards and drive improvements through engineering backlogs
- Act as Major Incident Commander during critical outages; lead blameless post-incident reviews and ensure learnings are institutionalized
- Drive automation-first mindset across incident response, deployment, compliance, and observability
- Collaborate with product and engineering teams to embed non-functional requirements and secure-by-design principles into delivery pipelines
- Co-own cloud reliability roadmap with platform teams; standardize tooling for observability, ITSM, and incident communication
- Ensure DR readiness, runbook quality, and resilience patterns are consistently applied across services
- People Leadership:
- Lead and mentor a team of SRE engineers, fostering a culture of ownership, learning, and engineering excellence
- Drive career development, performance management, and technical capability growth across the team
- Collaborate with HR and Talent teams to build local hiring pipelines and support workforce planning
- Promote well-being and psychological safety within the team; ensure compliance with health and safety standards
- Represent Nottingham site in global SRE forums; contribute to offshore strategy and location planning
- Partner with vendors and staffing partners to manage workforce augmentation and ensure delivery quality
- Support BCP/DR planning and ensure site-level operational readiness for critical events
Excellent communication and stakeholder management skills; ability to influence across technical and business domainsAWS Lambda, ECS, RDS, CloudWatchProven experience managing cloud-native services on Azure and AWS, including: Azure SQL, Cosmos DB, Application Gateway, Key Vault, Storage, DNS, Load Balancer, Virtual Machines, Azure Machine Learning, Sentinel8+ years in production operations, SRE, or DevOps roles, with at least 3+ years in a people management capacityStrong understanding of SRE principles (SLOs, SLIs, error budgets, incident response)Strong analytical mindset with a focus on measurable outcomes and continuous improvementProficiency in CI/CD pipelines and infrastructure-as-code tools (Terraform, GitHub Actions, Jenkins)Familiarity with observability platforms (Datadog, BigPanda, OpenTelemetry)Hands-on experience with container orchestration (Kubernetes, Docker)Experience working with identity platforms and/or fraud detection systemsStrong collaborator who builds trust across teams and geographiesEmpathetic and inclusive leader, committed to team well-being and growthCalm and structured under pressure; able to lead teams through high-stakes incidentsPassionate about engineering excellence, automation, and reliabilityCommitted to continuous learning and knowledge sharingStrategic thinker with a bias for action and accountability
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