My client is a well established IT solutions organisation based in Watford, Herts who are seeking an experience 2nd and 3rd Line Support Engineer to deal with customer issues. The role will include:
Responsibilities
To maintain a high degree of customer service for all support queries and adhere to all service management principles
Provide telephone, remote and email support
Diagnose and resolve hardware, software, network and peripheral technical issues to customer\'s satisfaction via remote support
Monitor and proactively resolve issues with remote back-up systems
Visit customer sites when required
Supporting and mentoring colleagues with any technical limitations
Assist with support calls on the helpdesk
Essential experience
Microsoft Server and Desktop operating systems (SBS/2012/2016/2019 Server/7/8/10)
Core Microsoft infrastructure technologies and solutions (Exchange, IIS, AD, RDS)
Backup technologies including Veeam, Cloud Connect, Acronis, Backup Exec
Server hardware maintenance and troubleshooting
If you have the above experience, at least 3 years experience in the same role and live within easy commuting distance of Watford, Herts, please apply now with a covering letter outlining your skills and experience for this role.
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