2nd Line Engineer

Lloyd Recruitment Services is pleased to be working with a leading Managed Services Provider in the search for an experienced 2nd Line Engineer to join their dynamic team in Camberley.

The role:

In this role, you will be an integral part of the technical team, handling 2nd line technical support queries using telephone and remote-based tools. You will work within SLAs, use the Helpdesk Management System and attend customer sites as required.

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

What's in it for you?

• Salary up to £40k depending on experience
• Private Medical Healthcare
• Private Dental Cover
• Enhanced holiday entitlement based on length of service
• Company social events
• Free parking
• Opportunity to work with a wide range of technologies and develop your skills

Key responsibilities for the 2nd Line Engineer:

• 2nd line technical support for Windows desktops, laptops, hardware and software
• Support of Windows Server environments, including Active Directory, DNS, DHCP, permissions and Group Policy
• Supporting Microsoft 365, including Exchange, Teams, OneDrive, SharePoint and Entra ID
• Network and server troubleshooting
• Working on SLA-based technical support calls
• Writing and updating user and system documentation
• Remote project work undertaken by the Helpdesk
• Attending client sites as required to complete support tickets and/or project work
• Prioritising and escalating tickets where required
• Working alongside manufacturers and vendors to troubleshoot technical issues
• Maintaining accurate ticket notes and ensuring effective customer communication
• Full Clean UK Driving Licence

Key Skills of the Support Engineer:

• Minimum of 3 years' experience in a similar role
• Strong working knowledge of Windows Server 2012/2016/2019 and Microsoft 365
• Good understanding of networking, including TCP/IP, DNS, VPNs, Wi-Fi, switches, routers and firewalls
• Knowledge of backup and security solutions
• Strong verbal and written communication skills
• Excellent customer service skills
• Ability to prioritise work, meet deadlines and manage multiple requests
• Logical and methodical approach to problem-solving

Desirable:

• Understanding of Microsoft Azure
• Knowledge of server hardware
• Apple Mac experience
• Knowledge of VoIP systems
• Microsoft, CompTIA and/or ITIL certifications

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer

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