.NET Application Support Engineer

Atos Group is a global leader in digital transformation, operating in 54 countries and providing secure, AI‑powered solutions across industries.

Responsibilities

• Participate in a rota to monitor the ServiceNow (SNOW) system for new calls (Monday – Friday, 08:00 - 18:00).
• Provide 3rd line support for applications, addressing incidents assigned via the Service Desk and resolving issues raised by application users in accordance with SLA targets. Typical incidents include:
• Functionality not working as expected.
• Missing or incorrect data within the application.
• Data not being correctly passed to third parties via integration components.
• Performance issues affecting user experience.
• Respond to information requests, guiding users on how to perform specific activities within the application.
• Develop and implement fixes for identified faults within the application.
• Conduct operational maintenance to ensure system performance and reliability.
• Serve as a Subject Matter Expert (SME) on the application, supporting new initiatives and enhancements.
• Facilitate the handover of all new or changed functionality from Development, ensuring a comprehensive understanding to effectively explain features to clients in their specific environments, including performing software implementations/upgrades at client sites.

Qualifications

• Proficiency in C# and ASP.NET.
• Experience with .NET Core.
• Familiarity with Entity Framework and SQL Server, including SQL scripting and SQL tools (e.g., SQL profiler).
• Knowledge of PowerShell and Windows Server.
• Excellent communication skills, including written, verbal, and presentation.
• Willingness to participate in an on‑call rota for after‑hours support as required.
• Eligibility for BPSS clearance; must have lived and worked in the UK continuously for the past 3 years.

Benefits

• Pension Scheme – contributions matched up to 10%
• Private medical cover
• Income Protection
• Life Assurance
• 25 days paid leave + National Holidays
• Flex benefits program

Here at Atos, diversity and inclusion are embedded in our DNA. We encourage applications from all applicants, especially differently‑abled applicants, and are committed to making reasonable adjustments to accommodate your needs.

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