In this role, you will provide front-to-back production support for the CIT commodities platform, ensuring reliable pricing, risk management, and reporting processes. You will work on a global, in-house system on the London trading floor, partnering with traders, risk managers, and back-office teams to resolve issues and implement improvements. The position includes first-line support duties with a rotating on-call/early shift, demanding strong problem-solving and clear communication. This is a hands-on, cross-team role that shapes the stability of critical trading functions.
Responsibilities
Monitor and configure the CIT platform to maintain front-to-back functionality
Analyze and resolve production support issues (technical and functional)
Answer queries from CIT personnel across traders, risk, and operations; communicate issues and changes
Log incidents and coordinate with the Core Development Team for bug fixes and enhancements
Participate in first-line support rota (early shift; overnight/weekend on-call) and contribute to release management
Key requirements
Strong problem-solving and communication skills
Ability to learn diverse product and process knowledge across teams
Front-to-back process understanding
Knowledge of commodities/PNL/pricing is a plus
Intermediate SQL skills
Python or other programming languages
Windows infrastructure/servers expertise
Scripting languages (PowerShell, etc.) and Windows environment familiarity
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