Facilities Account Manager

We are seeking an experienced Senior Facilities Account Manager to lead the delivery of integrated Facilities Management services at a major pharmaceutical and life sciences facility in Harwell.

The role will act as the senior on-site representative and primary client contact, responsible for ensuring the safe, compliant, efficient and commercially successful operation of the facility.

Working across manufacturing, laboratory, cleanroom, office and plant environments, the successful candidate will lead a multidisciplinary FM team and work closely with client stakeholders to ensure service excellence, operational resilience and continuous improvement.

This is a highly customer-focused leadership position, requiring an individual who can combine technical FM expertise, strong people leadership, commercial awareness and excellent stakeholder management.

Key Attributes

• Customer focused – consistently putting client needs and service quality at the centre of decision-making.
• Commercially aware – understands the relationship between operational performance, cost and profitability.
• A strong leader – able to motivate, develop and hold teams accountable.
• Technically credible – confident operating within complex engineering and FM environments.
• Proactive and solutions focused – identifies issues early and drives effective resolutions.
• Organised and resilient – able to prioritise competing demands and work effectively under pressure.
• Collaborative – builds positive relationships across client, supplier and internal teams.
• Committed to continuous improvement – actively seeks better, safer and more efficient ways of working.

Success in the Role

• Consistent achievement of contractual KPIs and SLAs.
• High levels of client satisfaction and stakeholder engagement.
• Safe, compliant and reliable facility operations.
• Effective management of maintenance and asset performance.
• Strong team engagement and capability development.
• Effective financial and commercial performance.
• Reduction of operational risk and unplanned downtime.
• Delivery of measurable continuous improvement initiatives.

Overall Impact

As the senior on-site representative and principal point of contact for the client, this role is critical to the successful delivery of the FM contract.

The successful candidate will combine operational leadership, technical FM expertise, customer relationship management and commercial accountability to deliver a first-class facilities service within a highly regulated pharmaceutical environment.

This is a temp to perm postion, sucessful candidates will expect a salary of 80k plus benefits

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