Facilities Director

At Dalkia, we are committed to a unified purpose: addressing climate change and establishing a sustainable future. We assemble skilled professionals who collaborate effectively, exchange expertise, and develop collectively.

Supported by EDF, the United Kingdom's largest generator of low-carbon electricity, we maintain a people-centred culture. With over 5,000 employees and annual turnover exceeding £600 million, we combine the resources of a major organisation with an exemplary culture, progressive approach, and inclusive principles, establishing Dalkia as an excellent environment for professional development.

Job Purpose

The Facilities Director holds accountability for the strategic direction, operational delivery, and commercial performance of a diverse Facilities Management portfolio across multiple sectors.

Managing a team of operational and functional leaders, the Facilities Director ensures the provision of safe, compliant, and client-focused services whilst maintaining financial performance, operational excellence, and long-term client partnerships.

This role is integral to delivering Dalkia's growth strategy, advancing service innovation, and upholding the highest standards of governance, safety, and sustainability across the portfolio.

Key Responsibilities and Accountabilities

Strategic Leadership

Develop and implement operational strategies aligned with business and client objectives.

Direct the Facilities Management portfolio to achieve business plans, growth targets, and profitability objectives.

Contribute to business development activities, including contract retention, rebids, and identifying new opportunities.

Foster a culture of operational excellence, innovation, and continuous improvement.

Operational Management

Provide leadership across a multi-site Facilities Management portfolio.

Ensure all Hard FM services are delivered safely, effectively, and in accordance with contractual requirements.

Monitor performance against KPIs, SLAs, and client expectations.

Ensure statutory, regulatory, and contractual compliance is maintained at all times.

Direct service improvement initiatives to enhance operational performance and customer satisfaction.

Client and Stakeholder Engagement

Establish and maintain professional relationships with clients, supply chain partners, and key stakeholders.

Serve as executive sponsor for key contracts and strategic accounts.

Direct governance meetings, business reviews, and contract performance discussions.

Position Dalkia as a reliable long-term partner.

Commercial and Financial Performance

Maintain full accountability for portfolio profit and loss performance.

Develop and manage budgets, forecasts, and business plans.

Identify opportunities for margin improvement, operational efficiencies, and revenue growth.

Ensure robust commercial management across all contracts.

Collaborate with Commercial and Finance teams to manage risk and maximise value.

Health, Safety, and Sustainability

Advocate for Dalkia's People First culture.

Ensure compliance with all Health, Safety, and Environmental legislation.

Direct investigations into significant incidents and ensure lessons learned are implemented.

Advance carbon reduction, energy efficiency, and sustainability initiatives across the portfolio.

Leadership and People Development

Direct, mentor, and develop senior operational teams.

Establish high-performing and engaged teams through coaching and succession planning.

Promote Diversity, Equity, and Inclusion across the business.

Advance employee engagement and wellbeing initiatives.

Working Relationships

Internal

Managing Director

Operations Directors

Commercial Manager

Finance Director

Business Development Teams

Technical Services Teams

Health and Safety Teams

HR Teams

External

Public and Private Sector Clients

Local Authorities

Education Providers

Supply Chain Partners

Regulatory Bodies

Project Companies and SPVs

Person Specification

Essential

Substantial senior leadership experience within Facilities Management or Integrated Facilities Management.

Proven track record managing large, complex FM portfolios across multiple sites and sectors.

Experience operating within PFI/PPP contractual environments.

Strong commercial acumen with previous profit and loss responsibility.

Demonstrable success directing operational teams and delivering service excellence.

Extensive knowledge of Hard FM and statutory compliance requirements.

Experience managing high-value contracts and key client relationships.

Excellent stakeholder management, communication, and influencing capabilities.

Experience delivering business transformation and continuous improvement initiatives.

Full UK Driving Licence.

Desirable

Degree qualified in Facilities Management, Engineering, Business, or related discipline.

IWFM Level 6 or above.

NEBOSH Certificate or equivalent.

Experience within Education, Healthcare, Local Government, or Critical Environments.

Experience overseeing lifecycle and asset management programmes.

Competencies

Strategic Leadership

Commercial Awareness

Customer Focus

Operational Excellence

Financial Management

Risk Management

Relationship Building

Change Leadership

People Development

Delivering Results

Our Values

People First – Commencing with health, safety, and wellbeing

Better Together – A collaborative team

Trusted Partners – Committed to our clients' success

Taking Responsibility – Creating a positive impact

Equity, Diversity, and Inclusion

We are dedicated to an inclusive and equitable recruitment process. Should you require any reasonable adjustments, please inform us in confidence; our team is available to assist you

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