Senior Network Engineer, IT Infrastructure

Why Ryan?

• Competitive Compensation and Benefits
• Business Connectivity Reimbursement (Phone/Internet)
• Gym Membership or Equipment Reimbursement
• LinkedIn Learning Subscription
• Flexible Work Environment
• Tuition Reimbursement
• After One Year of Service Accelerated Career Path
• Award-Winning Culture & Community Outreach

The Senior Network Engineer is responsible for architecting, designing and managing all facets of Network Administration, Telephone Systems, and Video Administration for Ryan.

Role will design and provide day to day support within the Network and Telecommunications department focusing on network switches, routers, load balancers, firewalls, cabling, wireless solutions, IDS devices and external connectivity.

The Senior Network Engineer demonstrates superb technical competency and time management skills to deliver mission critical infrastructure and ensure the highest levels of availability, performance, and security.

This role will be the highest technical role for the Network team.

Duties and responsibilities, as they align to Ryan's Key Results People:

• Create a positive team member experience.
• Act as a technical reference for staff on existing and upcoming technologies.
• Own and successfully deliver infrastructure projects that span beyond only network-based technologies.
• Manage and deliver multiple projects with excellent time management and leadership skills.
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.
• Cross trains other members of the Information Technology department.
• Provide 3rd level support.
• Support, train, and assist the Service Desk team as needed.
• Performs on-call duties on a rotational basis.

Value:

• Architects, develops, and maintains Ryan network infrastructure inventory and roadmap including detailed schedules and designs.
• Ability to troubleshoot system and application issues from all levels of the infrastructure stack, not only network.
• Establishes and maintains technology support competencies to support system, network, and telephone administration technologies and responsibilities including performance metrics identification and adherence.
• Architects, develops, and manages Ryan infrastructure platforms as highly available, high-performing business systems.
• Identifies and assists with enterprise Data Security planning and achievement, including Disaster recovery planning and testing.
• Adopts appropriate elements of ITIL standards for maturity in Service Management processes, particularly Incident, Problem, Change, and Configuration Management.
• Manages implementation and support of Firm technology strategies and initiatives.
• Measures and improves key performance indicators of IT Infrastructure technologies, capacities, project completion, and problem resolution.
• Maintains appropriate technologies and documentation related to SAS70, PCI, and other compliance initiatives.

Education and Experience:

• Knowledge of computer/network principles at a level normally acquired through completion of a Bachelor's degree in relevant technology field, or acquired through combination of education and experience, is required.
• More than 7 years of Networking Engineering experience in medium to large multi-location company managing networks and telephony.
• More than 15 years of technical support experience in medium to large multi-location company.
• Must be able to train others quickly and thoroughly on key networking concepts.
• A polished, professional demeanor with good interpersonal skills.
• Security management experience including firewall configurations, IDS configuration, and audit compliance reporting.
• Experience selecting and managing MPLS vendors is required.
• Experience with WAN optimization preferred.
• Experience using, evaluating and selecting network management and troubleshooting tools.
• Experience with designing multi-location architecture.
• Experience with unified communication tools a plus.
• Must be accustomed to following Incident and Change management processes.
• Outstanding capabilities working to plan and meeting deadlines.
• Exceptional ability to manage multiple priorities.
• Must have excellent interpersonal skills in communications with all levels of personnel, vendors and IT personnel.
• Ability to work under pressure and time constraints.
• Ability to work in a team environment.
• Excellent business analysis and problem-solving skills.
• Ability to work with people of varying technical skills.
• Quick, analytical thinker.
• Ability to effectively communicate complex concepts.
• Ability to collaborate to determine the most appropriate technical strategies and designs to meet business need.

Computer Skills: To perform this job successfully, an individual should have advanced knowledge of DHCP/DNS, subnets, multiple routing protocols, switching, firewalls/policy NAT/rules, spanning tree, VoIP, QoS, VLANs, LAN/WAN technologies, load balancers and wireless technologies.

Certificates and Licenses:

• CCNP and CCIE certifications are required.
• CEH or CCDP certification is a plus.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

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Ryan offers outstanding opportunities to work in a dynamic, rapidly expanding tax services firm serving the world’s most respected Global 5000 companies. Our innovative work environment, accelerated growth path for high performers, competitive benefits package, and outstanding earning potential provide the most rewarding career experience available in the industry. Ryan employees are given the freedom to do their best work in the way they work best. With a clear understanding of expectations and accountabilities, our employees are given ownership of their time and flexibility to meet the demands of their professional and personal lives.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Ryan LLC (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Equal Employment Opportunity/Affirmative Action/Accommodation

Ryan, LLC is an equal opportunity employer and is committed to compliance with all applicable laws prohibiting employment discrimination. It is our policy to take all employment actions and make all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), affectional or sexual orientation, gender identity or expression, national origin, ancestry, age, marital status, citizenship status, genetic predisposition or carrier status, disability, military status, status as a disabled or other protected veteran or any other protected status under applicable law. It is Ryan's policy to make reasonable accommodation for qualified individuals with disabilities. Ryan welcomes and encourages applications from people with disabilities. *Notice to Canada Candidates – In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Canadian Human Rights Act, Ryan ULC will provide accommodation, accessible formats and communication supports for the interview upon request.Ryan welcomes and encourages applications from people with disabilities*

Please access our Privacy Notice in relation to this at the following link for additional information on how we protect and handle personal information.

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