Solution Engineer – Network

• Deliver installation, configuration and maintenance of customer infrastructure, including SD-WAN, switching, firewalls, wireless, SSE/SASE and other network devices
• Act as an escalation point for complex technical faults
• Troubleshoot and resolve advanced infrastructure issues across networking estates
• Design, implement and migrate enterprise network solutions including LAN/WAN, SD-WAN, VLANs, firewalls and secure wireless
• Lead networking projects such as network refreshes, LAN/WAN and SD-WAN rollouts, firewall deployments and wireless deployments
• Contribute to cloud migrations, infrastructure deployments and security implementations
• Manage technical workstreams within larger programmes and coordinate with project managers, consultants and third-party vendors
• Attend customer calls for technical scoping, solution design and implementation planning
• Undertake and document site surveys, technical audits and readiness assessments
• Support new customer onboarding and technology transitions, ensuring smooth handover to service operations
• Audit and document client infrastructure and maintain configuration records
• Develop best-practice documentation, knowledge base articles and technical runbooks
• Provide solution designs and technical proposals
• Mentor and support engineers on complex project deliveries and technical escalations
• Stay current with industry developments, emerging technologies and vendor certifications
• Work with account management, pre-sales and service teams to ensure a seamless customer experience

Requirements

• Proven experience in a support, infrastructure or solutions delivery role
• Excellent written and verbal communication skills
• Ability to explain technical concepts to non-technical audiences
• Strong troubleshooting methodology and analytical problem-solving skills
• Excellent attention to detail and documentation standards
• Punctuality, responsibility and excellent time management
• Ability to work independently and as part of a project team
• Flexibility to adjust working hours or travel for project requirements
• Full valid UK driving licence
• Desire to grow technical knowledge and achieve industry certifications
• Demonstrable expertise in VLANs, routing and switching, firewalls, WAN/SD-WAN, and wireless design and deployment
• Experience with Meraki, Cisco and Fortinet
• Experience in an IT Managed Service Provider environment (nice to have)
• Vendor certifications in networking or security platforms (nice to have)
• Experience with PowerShell or Azure Automation (nice to have)
• Familiarity with ITIL frameworks and service management principles (nice to have)
• Experience with IT Glue, Hudu or similar documentation platforms (nice to have)

Core Competencies

Demonstrates expertise in designing, implementing, and managing enterprise network solutions, including SD-WAN, VLANs, and firewalls. Proficient in troubleshooting complex infrastructure issues and providing technical support while ensuring excellent customer experience and documentation standards.

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