Cargo Claims Account Handler

Job Title: Cargo Claims Account Handler

Location: London/Hybrid (Typically 2/3 days in the office)

Type: Full time – Permanent (If you are a job share partnership, work reduced hours, or any other way of working flexibly, please do still get in touch)

At Price Forbes, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity.

Working at Price Forbes means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own.

Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

What We Can Offer

We offer much more than just an inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and so much more. All of this with a supportive management team as well as working alongside some of the industry’s top talent.

You’ll have access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans etc.

Further Perks Of Working With Us (Fixed Benefits)

• Employer pension contribution of 10% (providing you, the Employee provides 5%).
• Good work life balance - flexibility to suit you.
• Competitive salary.
• Life Assurance at X4 of your base salary.
• Group Income Protection.
• Generous Annual Leave entitlement.
• Private Medical Insurance.
• Group annual bonus scheme.

Purpose Of The Role

To provide a high quality claims advocacy service, with responsibility for ensuring the effective management and settlement of claims within our large and growing cargo and stock throughput portfolio . This includes:

• Cargo
• Project Cargo
• Stock Throughput
• Warehouse Keepers Legal Liability

We place business across a wide variety of industry sectors including:

• Agriculture
• Pharmaceutical
• Tech
• Pulp and Paper
• Project cargo
• Engineering
• Manufacturing
• Food and Beverage

A Claims Advocate is a strategic partner, focused on driving client success and business growth. They leverage expert communication, and persuasive insurance policy analysis to present compelling cases for to insurers of behalf of clients.

By anticipating potential challenges and addressing stakeholder concerns, they ensure optimal outcomes throughout the claim's lifecycle.

Key Role Accountabilities

Main Responsibilities:

• Management and control of a variety of claims within the Cargo portfolio from first advice to final settlement.
• On receipt of claim notification- identify the risk, review details in conjunction with coverage/wording afforded, acknowledge to client/intermediary, prepare claims file accurately and promptly and maintain in-house computerised claims records.
• Producing claims information and presenting to insurers or clients, either in written or networked format; and dealing with any resultant instructions, queries and enquiries.
• Monitoring insurers’ agreement and payment of funds and ensuring that payment is made to the appropriate beneficiary.
• Reporting any claims difficulties immediately to management.
• Ensuring relevant insurer’s instructions are notified to Client/expert and vice versa.
• Building meaningful relationships with Clients, experts and insurers by dealing with them in a prompt, friendly and professional manner at all times.
• Ensuring effective liaison with placing colleagues, including, where required, the maintenance and provision of claims statistics for renewal or similar purposes. This also includes participating in the sales and onboarding process for potential new clients as requested by the business.
• Ensuring effective liaison with accounting colleagues both in respect of collection/payment of funds, any queries and the subsequent clearance of accounting entries.
• Keeping up to date with market and system changes. This includes building a strong market network within the energy claims community.
• Monitoring workload and reporting to management as appropriate.

Qualifications & Experience

3-5 years with a broker, insurer, or loss adjuster handling cargo stock throughput claims. Alternatively, we would consider someone with experience in other specialty lines, e.g., energy, FAJS or marine. We will also consider applicants without directly relevant insurance experience, if they demonstrate a strong desire to learn and develop their career in insurance.

Person Specification

• Ability to use Word, Excel and PowerPoint.
• Strong numeracy skills.
• Strong communication skills.
• Ability to work effectively as part of a team.
• Ability to work under pressure and meet deadlines.
• Proactive and ambitious – willing to take on challenges and grow technically and professionally.

The right candidate will be a driven, dynamic individual with high standards of professional endeavour, integrity, confidentiality, financial propriety and personal conduct. The candidate will be expected to behave in a way that upholds and promotes the good name and reputation of Price Forbes and treat as paramount the quality of service provided to the customer in terms of speed of response, frequency of communication and the timely presentation of documentation.

You will be expected to deal honestly and fairly with fellow employees, customers, and others within the insurance profession and value other team members as colleagues.

Take responsibility for own learning and development is paramount; keep up to date with developments in law and practice relating to own field of expertise; and ensure that all external and internal training obligations and requirements are fulfilled.

Think you don’t meet every requirement? We are an equal opportunities Employer, dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive, bring their whole self to work, and reach their full potential. If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.

Interview Process

• Submit your application with your CV, emphasising your skills and experience related to the job.
• Our Talent Acquisition team will then arrange a call where they can tell you more about the role and the team. We want to learn about your motivation and goals, what you can bring to Price Forbes, and answer any immediate questions.
• If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members, via teams or in person. We will discuss our technologies, key skills, and team dynamics and provide further opportunity to ask any questions. This is your chance to voice your thoughts on the role and we will outline our expectations and ensure this role aligns with your ambitions for the future.
• Depending on the role, you may be invited to attend a second stage interview with further members of the team.

If successful or unsuccessful, we always try and move quickly in presenting an offer or providing feedback.

We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success. Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.

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If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history, and a standard criminal record check.

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