Property Claims Handler

We are recruiting for an experienced Property Claims Handler to join our client's team, managing a varied caseload of property claims from initial notification through investigation and assessment to successful settlement.

This is an excellent opportunity for a confident claim's professional with strong technical knowledge, excellent communication skills and a genuine commitment to delivering a high level of customer service.

Key Responsibilities

• Manage property claims end-to-end, from first notification through to settlement.
• Review policy coverage and assess claims, liability and property damage.
• Investigate claims and gather, review and evaluate relevant evidence.
• Negotiate settlements with customers, insurers, loss adjusters and other stakeholders.
• Liaise effectively with brokers, underwriters, customers and third parties.
• Handle enquiries, complaints and correspondence promptly and professionally.
• Maintain accurate and up-to-date claims records in line with regulatory and compliance requirements.
• Manage a varied caseload, prioritising effectively while maintaining a high standard of customer service.

Skills & Experience Required

• Previous experience in insurance claims handling is essential.
• Previous property claims experience is highly desirable.
• Good knowledge of insurance products, policy coverage and claims processes.
• Excellent communication, negotiation and organisational skills.
• Customer-focused, professional and proactive in your approach.
• Confident managing multiple claims and competing priorities.
• Comfortable using Microsoft Office and CRM systems.

Benefits (Subject to Eligibility)

• Competitive salary of up to £36,000 DOE.
• Hybrid working, with office attendance once every two weeks (after successful completion of probation)
• Professional qualification opportunities.
• Increased annual leave with service.
• Additional paid birthday leave.
• Private medical insurance and health cash plan.
• Free personal training sessions.
• Discounted vehicle hire.
• Free onsite parking.
• Employee referral scheme.

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