Marks & Spencer is seeking a Workforce Planning Lead to drive forecasting, scheduling and real-time resource management across our Customer Services operations. You will partner with stakeholders and third-party partners to ensure accurate forecasts and service levels, while balancing in-house and outsourced teams.
Based at Manchester, Chester or London, the role requires analytical leadership, proactive planning and strong communication to optimise performance and customer outcomes.
#J-18808-Ljbffr
Full job description from WhatJobs. Apply for this role →
Salford
Marks & Spencer plc in Salford seeks a highly analytical WFM leader to drive demand forecasting, capacity planning and scheduling for our contact…
Salford
Marks & Spencer plc in Salford seeks a highly analytical WFM leader to drive demand forecasting, capacity planning and scheduling for our contact…
Salford
At M&S, exceptional customer service starts with having the right people in the right place at the right time.
Salford
At M&S, exceptional customer service starts with having the right people in the right place at the right time.
Salford
Marks & Spencer is seeking a senior Workforce Planning leader to forecast demand, plan capacity, and manage resources across in-house and outsourced…
Salford
Lead demand forecasting, capacity planning and resource management across in-house and outsourced contact centre operations, producing accurate…
Explore: Customer Service Advisor jobs in Salford Customer Service Advisor jobs in the UK Construction recruitment Specialist jobs in Salford
Worked with Verifera as a candidate or employer? Your honest review helps the next person trust verified hiring.