Marks & Spencer is seeking a senior Workforce Planning leader to forecast demand, plan capacity, and manage resources across in-house and outsourced contact centres in the UK. You will drive recruitment, training and long-term capacity, while monitoring schedules, adherence, shrinkage and service performance to deliver outstanding customer service.
You will lead real-time delivery, adjust resources as required and provide insights to improve productivity and service levels, collaborating with
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Salford
Marks & Spencer plc in Salford seeks a highly analytical WFM leader to drive demand forecasting, capacity planning and scheduling for our contact…
Salford
Marks & Spencer plc in Salford seeks a highly analytical WFM leader to drive demand forecasting, capacity planning and scheduling for our contact…
Salford
Lead demand forecasting, capacity planning and resource management across in-house and outsourced contact centre operations, producing accurate…
Salford
Lead demand forecasting, capacity planning and resource management across in-house and outsourced contact centre operations, producing accurate…
Salford
Lead demand forecasting, capacity planning and resource management across in-house and outsourced contact centre operations, producing accurate…
Salford
At M&S, exceptional customer service starts with having the right people in the right place at the right time.
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