Lead, Workforce Planning & Forecasting – Contact Center

Salford Source: WhatJobs
£45,000–£65,000

Marks & Spencer plc in Salford seeks a highly analytical WFM leader to drive demand forecasting, capacity planning and scheduling for our contact centre operations. You will build and continuously improve workforce plans, align resources with service levels, and monitor performance against targets.

You will partner with customers services and third‑party partners to optimise productivity, implement real-time adjustments and ensure robust business continuity.

#J-18808-Ljbffr

Full job description from WhatJobs. Apply for this role →

Back to all jobs

Help others hire with confidence

Reviews on Trustpilot

Worked with Verifera as a candidate or employer? Your honest review helps the next person trust verified hiring.