Head of Account Management

Location: London (Hybrid - 2 days per week in office in Old Street)

You must have experience of selling to the Office of the CFO.

Why this role

Our client is an established, high-growth B2B Fintech company expanding its commercial operations across the UK and internationally. They deliver technology solutions that help global enterprise organisations simplify and automate their core business operations.

This position offers a balance of direct team leadership and strategic account ownership. You will play a pivotal role in guiding a talented team while directly shaping relationships with some of the business's largest accounts.

Role overview

As the Head of Account Management, you will manage and develop a team of account managers alongside running a select portfolio of enterprise accounts. You will focus on driving customer retention, unlocking expansion opportunities, and building strong relationships with executive sponsors.

What you will be doing

Team leadership

• Lead, mentor, and coach a high-performing team of enterprise account managers.
• Run regular 1:1 coaching sessions, deal reviews, and team alignment meetings to support career growth and performance.
• Guide the team in creating structured account plans to achieve renewal, retention, and growth targets.
• Work closely with sales, product, and marketing teams to improve operational processes and customer experience.
• Monitor account health metrics, spot early churn risks, and establish proactive strategies to protect revenue.

Account management

• Oversee a small portfolio of key strategic accounts to demonstrate best practice.
• Build customer success plans that track clear business outcomes, ROI, and commercial value for senior stakeholders.
• Lead regular account reviews to keep adoption, stakeholder engagement, and key initiatives on track.
• Manage the full renewal lifecycle, supporting commercial negotiations and maintaining accurate forecasting.
• Identify and qualify cross-sell and upsell opportunities within your portfolio.
• Act as the internal voice of the customer, sharing feedback with product teams to influence future roadmaps.

What you will bring

• Proven experience in enterprise account management within a B2B SaaS or technology environment.
• Experience of selling to the Office of the CFO.
• Hands-on experience leading, managing, or mentoring team members (at least 12 months).
• Demonstrated track record of hitting or exceeding renewal and expansion revenue goals.
• Experience using the MEDDICC sales methodology.
• Strong communication skills with the ability to hold confident commercial discussions with executive stakeholders.

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