Build a high-performing account team in an established B2B SaaS business
Certus Recruitment is partnering with a growing technology company to hire a people-first Sales Manager who will own retention, renewals and expansion across a solid customer base.
In this role you will:
Lead, coach and develop an existing team of Account Managers
Drive renewals and expansion revenue (upsell/cross-sell)
Improve account planning and proactive customer engagement
Use CRM and performance data to spot growth opportunities and churn risk
Run effective 1:1s, coaching sessions and development plans
Improve forecasting, pipeline visibility and sales discipline
Identify process, automation and productivity improvements
Manage performance and support the team through change
Success looks like:
stronger team performance, higher retention and measurable customer growth — not individual sales targets.
You'll bring:
5+ years' B2B sales experience (SaaS/software/technology, business services, HR, training or L&D)
A track record of driving retention, renewals, upsell and cross-sell
Strong coaching and people leadership skills
Experience using CRM and data to drive commercial decisions
Strong forecasting and performance management capability
Confidence coaching salespeople through live opportunities and customer conversations
Experience managing hybrid sales teams
The opportunity:
Join an established tech business with a strong customer base and take ownership of a team with significant potential for further commercial growth. The focus is simple: retain great customers, identify expansion opportunities and develop a high-performing sales team.
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