As a Tenancy Sustainment Officer, you’ll work with the Tenancy Sustainment Team to deliver high-quality Tenancy Sustainment to our Customers who are vulnerable and/or have complex needs, living in their accommodation in the Stoke on Trent area.
What you’ll do:
Providing contact, advice, and guidance to customers including preparation and delivery of occupancy agreements, tenancy handbooks and information packs and sign-ups.
Assisting with all areas of move-in to make sure new residents are made to feel comfortable.
Maintaining tenancy conditions and making sure that properties and stock are maintained.
Dealing with enquiries and complaints from tenants and members of the community or public.
Making sure regular property and health and safety inspections and report any issues to the relevant teams.
Who you are:
Someone with a genuine understanding and compassion for people without a home, who won’t judge but instead will empower customers and give them a voice.
Educated to degree level or equivalent, and hold CIH Level 3 minimum of the willingness to work towards
Experience of working in housing and/or dealing directly with the public / customers in a busy service environment.
Experience of dealing with complex behaviour.
Excellent communication and problem-solving skills.
Full UK Driving License with own vehicle for work purposes.
We may close this vacancy early if we receive a high volume of applications.
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