Tenancy Sustainment Officer

Belmont Recruitment are currently looking for a Tenancy Sustainment Officer to join a busy Housing Service based in Stoke on Trent. This is a full-time role working 37 hours per week, Monday to Friday.

Key Responsibilities

• Assess individuals against the scheme's eligibility criteria and support them through the housing process.
• Provide housing management and tenancy sustainment support to residents with complex needs.
• Complete regular home visits and inspections to ensure properties are safe, clean and well maintained.
• Carry out safety checks and identify and report any repairs, hazards or property concerns.
• Support residents to understand their tenancy responsibilities and maintain their accommodation.
• Assist with budgeting, rent payments, arrears and financial inclusion.
• Monitor rent accounts and follow appropriate arrears and tenancy management procedures.
• Help residents develop practical skills for independent living, including managing their home and daily responsibilities.
• Maintain accurate tenancy records, case notes and reports using online systems and mobile devices.
• Identify, monitor and report safeguarding concerns in line with relevant policies and procedures.
• Work with other agencies and professionals to help residents overcome barriers and sustain their tenancies.

Requirements

• Experience working with vulnerable people and individuals with multiple or complex needs.
• Experience within housing, homelessness, supported housing or tenancy sustainment.
• An understanding of the barriers faced by people who may be excluded from the housing register.
• Experience supporting people to maintain their accommodation and develop independent living skills.
• Knowledge of rent accounts, rent arrears and tenancy management processes.

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