Operational Resilience Engineer

• The Operational Resilience Engineer supports Cboe Technology and Operations by owning and evolving the systems, automations, and processes that underpin operational risk control
• This role goes beyond managing incidents — it focuses on independent delivery of end-to-end engineering solutions that make Cboe’s operational environment faster, smarter, and more resilient
• The Operational Resilience Engineer designs and builds automated workflows across incident management, BCP/DR, change management, and compliance evidence collection
• They integrate operational systems, develop AI-assisted workflows, and create self-service tooling that reduces manual toil and improves operational metrics across Technology and Operations
• Maintaining a comprehensive inventory of attributes essential to our trading services, including:
• Business services and their impact tolerances
• Supporting functions and their criticality
• Processes, sub-processes, assets, and controls underpinning these services and functions
• Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) for the above
• Risk identification, operational resilience planning and testing by:
• Supporting functions with their business impact assessment, along with identification and articulation of technology and operational risks
• Supporting functions in documenting business continuity plans (BCP) aligned with RTOs, RPOs, and our operational resilience strategy
• Identifying vulnerabilities, single points of failure, and interdependencies within business services
• Designing and executing resilience testing programs, including severe but plausible desktop scenario tests
• Documenting test results and implementing recommendations for improvement
• Supporting governance, monitoring, and reporting of operational resilience by:
• Preparing regulatory self-assessments for operational resilience
• Preparing regular reports for senior management and board committees
• Maintaining operational resilience management information
• Supporting the analysis of test results and tracking/reporting remedial actions
• Building and engineering resilience infrastructure, including:
• Building end-to-end automations that streamline incident lifecycle management, from detection through Learning Review and post-incident action tracking
• Integrating operational systems to enable real-time data flow across incident, change, and compliance platforms
• Developing AI-assisted workflows to enrich incidents, surface risk signals, and accelerate decision-making
• Automating change management processes including risk scoring and compliance evidence collection
• Creating policy validation pipelines and maintaining operational documentation and procedures
• Delivering self-service tooling that empowers Technology and Operations staff to act independently
• Driving continuous improvement in operational metrics through instrumentation and observability
• A successful Operational Resilience Engineer brings knowledge in one or more critical operational risk control processes — such as incident management, BCP/DR, change management, capacity planning, or asset management — combined with strong engineering capabilities including APIs, cloud automation, CI/CD, event-driven architecture, workflow orchestration, and observability tooling
• Typical deliverables include automated DR evidence collection systems, incident enrichment pipelines, change automation with risk scoring, and policy validation frameworks

This role requires strong communication, collaboration, and critical thinking skills, with the ability to operate independently and deliver complete solutions in a fast-paced, multi-faceted technical environmentAptitude to learn our business services and systems, backed by a keen interest in technologyStrong written and verbal communication skills, including demonstrated ability to write in explanatory and procedural styles for multiple audiences, and ability to effectively lead meetings in a technical setting among multiple stakeholders with varied backgrounds and viewpointsStrong stakeholder management and influencing skillsExperience with data analysis and reporting toolsMinimum Education Requirement: Bachelor’s degree in Project Management, Computer Science, Software Engineering, Math, Business, Financial Services, or a related disciplineMinimum 2 years of demonstrated computer science, computer networking, and/or computer infrastructure related experienceMinimum 3 years’ experience in technology risk management, business continuity, or operational resilienceStrong troubleshooting and problem-solving skills, and ability to work well under pressureProfessional certifications (CBCI, CISA, FRM, PRM)Knowledge of PRA Policy Statement 21/3 for Building Operational Resilience and the Digital Operational Resilience Act (DORA)Experience in financial market infrastructure or trading environmentsExperience with Atlassian Suite productsExperience responding to and/or documenting technical incidentsExperience developing AI-assisted workflowsDemonstrated leadership experience, especially in a technical setting

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