Infrastructure Engineer

Infrastructure Solutions Engineer (On Prem) - London

Sector: MSP

Location: London (Hybrid - 2 days WFH)

Experience working for an MSP in a project delivery focused role is essential for this position.

We're working with a fast-paced managed IT services provider for the creative industry, proudly serving 5,000+ users and 100+ businesses from their London base. Their success is built on a strong culture, exceptional people, and an unrelenting focus on quality.

Role Overview

Our client is seeking a motivated Infrastructure Solutions Engineer with deep expertise in on-premises virtualisation - specifically Microsoft Hyper-V - to join their growing team. The role involves leading 3rd-line support, managing complex client infrastructures, and delivering strategic on-prem and hybrid IT solutions. The Solutions Engineer will act as a technical leader within the team, mentoring junior engineers and ensuring the highest levels of service.

Responsibilities

• Technical Leadership & Troubleshooting: Provide expert-level support across VMware and Hyper-V environments, physical server infrastructure, networking, and security. Act as the primary escalation point for the engineering team.
• Project Ownership: Lead end-to-end infrastructure projects - including VMware-to-Hyper-V migrations, ESXi upgrades, P2V/V2V migrations, SAN/NAS deployments, and on-prem to hybrid cloud transitions - ensuring successful and timely delivery.
• Client Interaction: Work closely with clients to understand their on-premises infrastructure needs and provide tailored solutions. Manage expectations and guide clients through technical implementations.
• Team Mentorship: Mentor junior engineers on virtualisation best practices, troubleshooting methodologies and career development.
• Security & Compliance: Lead the design and implementation of security solutions including firewalls, endpoint protection, and network segmentation across on-prem environments.
• Documentation & Reporting: Maintain thorough documentation of virtualisation configurations, runbooks, and DR plans. Provide clients with performance reports and infrastructure recommendations.

Technical Skills

• Strong hands-on expertise with Microsoft Hyper-V essential- including Failover Clustering, Live Migration, Replica, and Virtual Switch configuration - is essential
• Experience with P2V, V2V, and cross-platform migrations (VMware - Hyper-V)
• Expert knowledge of Windows Server, Active Directory, DNS, DHCP, GPOs and WDS
• In-depth experience with backup and DR solutions (Veeam in particular, plus Cove and Acronis) across virtualised environments
• Proficient in storage solutions including Dell PowerVault and Synology (LUNs, RAID, iSCSI, storage pools)
• Strong networking skills: VLANs, subnetting, TCP/IP, LAGs, VPNs, and firewall management (Fortinet, Juniper, Watchguard, Palo Alto)
• Experience with Microsoft Azure (Azure AD, Virtual Machines, Azure Backup) as a complement to on-prem infrastructure
• Experience with endpoint protection platforms including Microsoft Defender and Sophos

The Package

• 40 hours per week, Monday-Friday, 9am-6pm
• Quarterly and annual staff awards, funded social events, referral bonuses
• 22 days' annual leave plus Bank Holidays, increasing to 25 days with tenure
• Continual professional development and learning opportunities
• Up to £60,000 DOE

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