EMEA Solutions Engineering Specialist

Kong is The AI Connectivity Company. Our platform sits at the centre of how enterprises manage APIs, AI agents, and the infrastructure connecting them and we’re scaling fast. The ADR role is the front line of that growth. The accounts you open today are the expansion stories of tomorrow.

Responsibilities

• As a Solutions Engineering - Specialist at Kong Inc., you will be a pivotal technical leader, leveraging deep expertise in combining DevOps with AiOPS and FinOps, management, sales skills and system integration to guide customers and partners through complex architectural challenges.
• You will act as a trusted advisor, demonstrating the value of Kong’s platform through tailored solutions and technical excellence.
• Lead technical discussions and presentations with enterprise clients, understanding their architectural requirements and business needs.
• Solid understanding of Kafka and APIs and software development.
• Develop and implement proof‑of‑concept projects and custom demonstrations that showcase Kong’s capabilities in System Integration, Continuous Integration and Continuous Delivery environments.
• Provide expert guidance on SRE Observability strategies, helping customers monitor and optimize their API infrastructure.
• Utilize proficiency in Linux, Docker, and Git to troubleshoot complex technical issues and provide advanced support.
• Drive the adoption of Automation Technology within customer environments, enabling efficient API lifecycle management.
• Collaborate with sales, product, and engineering teams to provide market feedback and contribute to product development.
• Mentor junior solutions engineers and contribute to the team’s technical knowledge base.
• Manage multiple projects concurrently, demonstrating strong Project Management skills and delivering results within deadlines.
• Effectively communicate complex technical concepts to both technical and non-technical audiences through exceptional Technical Communication.

Benefits

• Flexible time off: Take time to take care of yourself and the things that matter most.
• Stock options: We want you to share in our success. That’s why stock options are offered to most Kongers.
• U‑First Fridays: Get 4 hours a month for continuous learning with a book, podcast, or course of your choice.
• Virtual events: Stay connected with Donut chats, trivia, fitness challenges, guided meditations, and more.
• Home office stipend: Build a home office environment tailored to support your productivity.
• Dedicated unplug days: Silence those notifications. Enjoy some well‑deserved long weekend where the entire team unplugs.

Qualifications

• Proficiency with Linux operating systems and containerization technologies like Docker.
• Strong understanding of Authentication mechanisms (OAuth, OIDC, JWT, etc.) and Cybersecurity best practices.
• Deep knowledge of Continuous Integration and Continuous Delivery (CI/CD) pipelines and tools.
• Demonstrated expertise in API Design and API Management principles and best practices.
• Experience with Automation Technology and scripting for infrastructure and application deployment.
• Strong understanding of the Software Development Life Cycle (SDLC) and its various phases.
• Solid AIOps experience and/or Solid Kafka experience.
• Extensive experience with Git for version control and collaborative software development.
• Exceptional Technical Communication, presentation, and interpersonal skills.
• Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• Demonstrated ability to manage complex projects and prioritize tasks effectively.
• 5+ years of experience in a solutions engineering, technical architect, or similar customer‑facing technical role.
• Proven experience with SRE Observability tools and methodologies.

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