CISCO Telephony & Videoconferencing Engineer

CISCO Telephony & Videoconferencing Engineer
Stevenage - 5 days on site
£850 a day Inside IR35
Requires Active SC Clearance

We are looking for an experienced Cisco Unified Communications Engineer to join a Defence-focused technical team supporting secure, business-critical voice and collaboration services.

This role will focus on the delivery, support, and continuous improvement of Cisco telephony and video conferencing platforms , ensuring resilient communications across secure Defence networks. You'll lead project implementations, support major incident resolution, and provide technical expertise across complex Cisco UC environments.

Key Responsibilities

• Deliver and implement Cisco Telephony and Video Conferencing projects.
• Act as an SME for Cisco Unified Communications technologies.
• Troubleshoot and resolve complex incidents and support major incident management activities.
• Conduct root cause analysis and contribute to service improvement initiatives.
• Produce and maintain HLDs, LLDs, and operational documentation.
• Perform hardware and configuration testing.
• Provide technical mentoring and knowledge transfer to engineering teams.
• Work closely with Defence stakeholders and service management teams to support important communications services.

Essential Skills

• 5+ year's experience within Cisco environments.
• Strong expertise in:
• Cisco Unified Communications Manager (CUCM) v12.5
• Cisco Unity Connection
• Cisco Jabber
• Cisco IP Telephony
• Cisco Meeting Server (CMS)
• Cisco TelePresence Management Suite (TMS)
• Cisco Video Conferencing Endpoints
• Strong knowledge of SIP and H.323 protocols.
• VMware v7/v8 experience.
• Proven experience supporting enterprise-scale voice and video collaboration solutions.

Desirable Skills

• Kurmi, Telisca, RTMT, Prognosis, or PeterConnects.
• WAN/LAN networking knowledge.
• Network security experience.
• Systems administration experience.

About You

You are a customer-focused engineer who thrives in secure, high-pressure environments. You have excellent communication skills, enjoy working collaboratively, and take a structured approach to problem-solving while maintaining the highest standards of service delivery.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

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