Cisco Telephony & Videoconferencing Engineer

CISCO TELEPHONY & VIDEOCONFERENCING ENGINEER

• £810 per day via Umbrella
• Stevenage – 100% onsite
• Contract until 31/12/2027
• SC Clearance Required | Cisco Telephony & Videoconferencing

ABOUT THE CLIENT

Our client is a leading technology and professional services organisation delivering complex IT and communications solutions within a large-scale enterprise environment. They are looking for an experienced Cisco Telephony & Videoconferencing Engineer to support projects and complex operational issues across their collaboration environment.

THE CISCO TELEPHONY & VIDEOCONFERENCING ENGINEER ROLE:

You will participate in and lead Cisco Telephony and Videoconferencing projects, whilst also supporting operational teams with complex L1/L2 incidents when required.

You will be responsible for major incident qualification and resolution, action planning, RCA and knowledge management, alongside problem management and technical documentation. You will also support hardware/configuration testing, respond to customer requirements and transfer technical knowledge to technicians and engineers.

CISCO TELEPHONY & VIDEOCONFERENCING ENGINEER ESSENTIAL SKILLS:

• 5+ years' experience working within a Cisco environment
• Strong Cisco Telephony experience, particularly CUCM v12.5, Unity Connection, Jabber and IP Phones
• Strong Cisco Video Conferencing experience, including CMS, endpoints and TMS
• Strong understanding of SIP and H.323 protocols
• VMware v7/v8 experience
• Experience supporting complex incidents and major incident management
• Problem management and Root Cause Analysis (RCA)
• Experience producing/updating HLD and LLD technical documentation
• Hardware and configuration testing experience
• Strong English communication skills, both written and verbal
• Ability to work collaboratively and transfer technical knowledge
• Desirable: Kurmi, Telisca, Real Time Monitoring tools, Prognosis, PeterConnects, WAN/LAN networking, network security and systems administration.

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