Customer Service Executive

Waverley Source: WhatJobs

£33,000–£41,000

Customer Services Executive

Location: Cranleigh (Office-Based)
Hours: Monday to Friday, 7:30am - 4:30pm
Salary: Circa 37,000 per annum
Contract: 12-month fixed term (Maternity Cover)

About the Role

This is an excellent opportunity for a Customer Services Executive to join a well-established and growing business on a 12-month maternity cover contract, based in Cranleigh.

The business is known for delivering high-quality products and services, with a strong reputation for reliability, responsiveness, and building long-term customer relationships.

We are looking for someone who thrives in a fast-paced environment, enjoys being at the centre of operations, and takes pride in delivering a seamless customer experience from start to finish.

This is a hands‑on role where you will be involved in the full order journey from initial enquiry through to delivery planning, coordination, and post‑delivery follow‑up. You will act as the key link between customers, sales, and operations, ensuring everything runs smoothly, accurately, and on time.

What makes this role exciting

Full ownership of the customer journey from order to delivery
Direct impact on customer satisfaction and operational success
Close collaboration with operations, sales, and logistics teams
Visible results from your work every day

Key Responsibilities

Manage customer orders from quotation through to completion
Ensure all order details are accurate before processing
Set up and maintain customer records within internal systems
Keep customers updated throughout the order process
Coordinate with operations to ensure smooth fulfilment
Check stock availability and support delivery planning
Book and confirm delivery dates with customers
Handle inbound communications across phone, email, and other channels
Manage shared inboxes and ensure timely responses
Follow up after delivery to confirm receipt and successful unloading

What success looks like

Success in this role is measured by strong customer satisfaction, accurate order processing, and clear, timely communication across all stages of the order journey

What we're looking for

Experience in customer service, order processing, or a similar fast-paced environment
Strong organisational skills with the ability to manage multiple priorities
Confident using Microsoft Office and ERP systems
Calm, professional approach under pressure
Strong communication skills, both written and verbal
A proactive mindset with the ability to take ownership and see tasks through to completion