Customer Service Administrator

Stoke-on-Trent, Staffordshire

£26000/annum

Role: Customer Service Representative
Location: Stoke-on-Trent
Hours: Monday–Thursday, 08:00–16:50; Friday, 08:00–12:10 (flexible working options available)
Salary: £26,000 per annum

An exciting opportunity has arisen for a customer-focused Customer Service Representative to join a growing technical manufacturing business in Stoke-on-Trent.

Working as part of a close-knit team, you will be the first point of contact for customers, handling enquiries, processing orders and providing timely updates throughout the order journey. This role would suit someone with a positive attitude, strong attention to detail and a passion for delivering excellent customer service. Applications are welcomed from candidates with customer service experience in retail, hospitality, administration or a manufacturing environment, as well as graduates looking to start their career.

Duties of a Customer Service Representative:

Process customer purchase orders and amendments accurately using internal systems
Respond to customer enquiries by telephone, email and online portals
Provide updates on order progress, delivery dates and any changes
Check order details, pricing and documentation, escalating discrepancies where necessary
Liaise with internal departments to resolve customer queries and ensure orders are fulfilled on time
Maintain accurate customer records, order information and reporting documents
Support the preparation of quotations and customer documentation
Handle customer feedback and complaints professionally, working with relevant teams to resolve issues
Identify opportunities to improve processes and enhance the customer experience

What you need to apply for a Customer Service Representative:

Previous experience in a customer-facing role, such as customer service, retail, hospitality or administration
Entry level candidates looking for their role full time role will be considered
Strong written and verbal communication skills, with a confident telephone manner
Good attention to detail and the ability to follow processes accurately
Confident IT skills, including Microsoft Office, particularly Excel and Outlook
Strong organisational skills and the ability to prioritise workloads in a busy environment
A positive, proactive attitude with a genuine commitment to customer satisfaction
A collaborative approach and the ability to build effective working relationships
Experience using ERP/MRP systems or working within a technical manufacturing environment would be advantageous, but is not essential

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This vacancy is advertised by Bolt Technical, who are acting as an employment agency/business. Your application will be considered in competition with others, and we aim to contact successful applicants within 5 working days

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