Customer Service Coordinator

Customer Service Coordinator - Maternity Cover - North Midlands

Do you excel at juggling priorities, communicating clearly, and making customers feel valued? If yes, this role is perfect for you! Within this position it is essential in ensuring our customers receive an exceptional aftercare experience and that all enquiries are managed efficiently and professionally. We are looking for a Customer Service professional within the new house building industry to join our North Midlands region, on a 12 months maternity cover contract.

In this role you will -

• Monitor and manage both your personal email inbox and the shared Customer Service department inbox
• Record and maintain accurate logs of all customer and contractor communications, including telephone calls and emails
• Track customer issues and update all records to ensure accurate and timely reporting
• Coordinate and schedule diaries for Customer Service Operatives
• Allocate works appropriately across Customer Service Operatives, site teams, and contractors to resolve issues in new customer homes
• Organise materials and resources ahead of scheduled works, ensuring availability both in-store and on-site
• Process purchase orders, invoices, and manage any contra-charging requirements
• Oversee contractor performance and report any inadequate outcomes to the Customer Service Manager
• Ensure reasonable and timely remediation timescales for customers and maintain regular communication throughout the process
• Address and escalate unresolved or unsatisfactory customer issue resolutions
• Ensure the out-of-hours service and associated reporting run efficiently
• Maintain complaint logs and provide weekly updates to senior management
• Acknowledge and respond to customer complaints within agreed SLAs
• Maintain surveys, reports, and documentation received from contractors and external bodies
• Uphold a professional standard when dealing with internal teams, external partners, and customers

About you -

• Experience in a similar role within a housebuilding organisation is desirable
• Qualified by experience
• Strong organisational abilities with the capacity to prioritise workload effectively
• Able to work independently and collaboratively as part of a team
• Excellent written and verbal communication skills
• Ability to work well under pressure in a fast-paced environment
• Initiative-driven, with strong problem-solving skills
• Highly motivated and an excellent communicator
• Professional, reliable, and committed to delivering exceptional customer service

We believe Harron Homes is a place for everyone, no matter where you come from, what you look like or how you identify.

Please note due to the volume of applicants, if you have not heard from us within 14 days, please accept this as confirmation that we will not be progressing with your application further on this occasion

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