Field service engineer UK

Taunton Source: WhatJobs

£30,000–£45,000

Location: South West/ Midlands Region

Reports to: Field Service Team Leader

Are you a hands‑on problem solver who loves being out in the field, meeting customers, and working with cutting‑edge electro‑mechanical technology?

We’re expanding our Field Service team and are looking for a motivated Field Service Engineer to support our customers across the South of England.

This is a varied, customer-facing role where no two days are the same. If you enjoy travel, autonomy, and helping customers get the best out of their equipment and software, we’d love to hear from you.

What You’ll Do

As a Field Service Engineer, you will be responsible for delivering high‑quality onsite support, including:

Installations & Training

Install, configure, and test hardware and software solutions at customer sites
Deliver hands‑on training for daily use, best practice, and maintenance
Complete installation documentation and acceptance sign‑off

Maintenance & Repairs

Conduct pre‑installation and preventive maintenance visits
Diagnose and repair equipment on site
Collaborate with our First Line Support and Service teams for efficient case resolution
Ensure timely return of spare parts and components

Customer Experience

Provide courteous, professional support during every visit
Carry out follow‑up calls and courtesy visits to boost customer satisfaction
Represent the company at regional trade shows
Stay up to date with products, software, and diagnostics through training and self‑study
Support colleagues across the region when needed

This role requires frequent travel—approx. 80%—with occasional travel outside the UK.

What You Bring

We’re looking for someone who is:

Bachelor’s degree in electronics or mechanics, or equivalent field service experience
Strong electro‑mechanical knowledge
Comfortable working with software and demonstrating end‑to‑end workflows
Business‑level English and excellent communication skills