Field Service Engineer

Join a growing organisation supporting customers across the life sciences and diagnostics sector. This field-based role offers the opportunity to work with advanced laboratory and automation technologies while providing critical support to customers across your territory.

The Role

As a Field Service Engineer, you will be responsible for the installation, commissioning, maintenance and repair of complex laboratory and diagnostic instrumentation. Working independently, you will ensure equipment operates reliably while delivering a high standard of technical support and customer service.

Key responsibilities include:

• Installing and commissioning instrumentation at customer sites.
• Performing preventative maintenance activities to planned schedules.
• Diagnosing and repairing electro-mechanical, electronic and software-related faults.
• Troubleshooting network connectivity and system integration issues.
• Maintaining accurate service documentation and reports.
• Managing spare parts and field service inventory.
• Building strong relationships with customers and internal teams.
• Ensuring high levels of equipment uptime and customer satisfaction.

About You

To be successful in this role, you will have:

• A qualification in Electrical Engineering, Electronic Engineering or a related discipline (HNC, HND or City & Guilds).
• At least 3 years of field service engineering experience.
• Strong electro-mechanical and electronic fault-finding skills.
• Experience installing, servicing and maintaining complex equipment.
• Knowledge of Windows operating systems and networked environments.
• Experience working with TCP/IP, DHCP, DNS and device connectivity troubleshooting.
• The ability to diagnose both hardware and software-related issues.
• Excellent communication and customer-facing skills.
• A proactive and independent approach to problem solving.

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